For consumers · As of: May 2026
This is an English courtesy translation. In case of any discrepancy, the German version prevails and is legally binding.
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.
If you have requested that the provision of services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract, compared with the total scope of the services provided for in the contract.
In the case of a contract for the provision of services, the right of withdrawal expires if we have provided the service in full and only began performing the service after you gave your express consent to this and at the same time confirmed your awareness that you lose your right of withdrawal upon complete performance of the contract by us.
In the case of the supply of digital content not supplied on a tangible medium, the right of withdrawal further expires if we have begun performance of the contract after you have expressly agreed that we begin performance before the end of the withdrawal period, you have confirmed your awareness that by giving your consent you lose your right of withdrawal upon commencement of performance of the contract, and we have provided you with a confirmation thereof.
Note: By placing a paid order, you expressly declare during the ordering process your consent to the immediate commencement of performance and confirm that you thereby lose your right of withdrawal once we have begun performance or have provided the service in full (cf. § 356(4) and (5) BGB).
End of the withdrawal instructions
(If you wish to withdraw from the contract, please complete this form and return it.)
To
Alexander Vitanyi, Pettenkoferstr. 10, 10247 Berlin
Email: support@jacvault.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*) / the supply of the following digital content (*):
Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Date
Signature of the consumer(s)
(only if notified on paper)
(*) Delete as applicable.
If you have any questions about your right of withdrawal, please contact: support@jacvault.de